GIVE US SOME FEEDBACK OR GET ADDITIONAL INFORMATION ON SPIDERBYTES
E-mail us your thoughts, feelings and ideas about the site. What do you want more of? What should we change? What should we add? We will use your comments as we continue to update the site. Please be advised that you can also use this form to request information on our Client Complaint Policy and Procedure.

ASK US A SEXUAL HEALTH QUESTION

There are three ways you can contact us with a sexual health question

• e-mail a question
• ask a question via live chat
• call us with your question

Your response will come from trained youth volunteers who have completed a training course in providing sexual health information and resources to their peers.

All our services are anonymous and confidential

• Anonymous means that we:
• do not trace calls
• do not have call display
• do not track IP addresses

Confidential means that we will not provide any information that you shared during a conversation with us to anyone outside of our organization except when the following TWO things happen together:

1. If you are aged 15 and under and tell us that someone has harmed you in the past, is harming you in some way now, or that they will probably harm you in the near future,
   AND
2. you give us identifying information (like your name, address or phone number), we are obligated by law to inform the police and/or child protection authorities.

In order to keep communication with us open and respectful

• Don't flame or harass the staff and volunteers of spiderbytes.ca
• Don't contact us with offensive, derogatory, abusive or discriminatory messages.
• Don't contact us with solicitations, real, virtual or telephonic

If you do violate any of the above we will contact your Internet Service Provider regarding e-mail harassment and improper use of the internet.

We will report repeated violations to the police and in the course of an investigation, we will be required to provide information which may identify you.

1. E-MAIL A QUESTION
If you have checked the site using the search component, and you do not find the information you need, you can e-mail us a question. You can be completely confidential when you ask your questions.

A trained peer volunteer will respond to your e-mail within 3 days. Unfortunately this service is only available to youth contacting us from the Greater Toronto Area.

To find out about Sexual Health services for teens in your community, please read our tips in the referral section of the site.

2. CHAT WITH US ONLINE (using MSN Messenger)
To download MSN messenger visit messenger.msn.com. To contact us using MSN Messenger, add spiderbytes@hotmail.com to your contact list on MSN Messenger.

You will be communicating with one of the youth volunteers who is trained to respond to your sexual health questions and concerns. Your questions will be kept confidential. You need a hotmail or passport e-mail address to use this service, which can be found at www.hotmail.com

Open Monday to Wednesday from 4:00 p.m. to 9:00 p.m. AND
Saturday and Sunday from 12:00 (Noon) to 6:00 p.m.

3. CALL US WITH YOUR QUESTION (416-961-3200)
You can call 416-961-3200 and ask a question to our Teen Sex InfoLine(TSI) youth volunteers. The call is free to those living in Toronto. The TSI offers information, support and referrals and your call is kept confidential and anonymous.

Open Monday to Wednesday from 4:00 p.m. to 9:00 p.m. AND
Saturday and Sunday from 12:00 (Noon) to 6:00 p.m.